Support

Powerteam Vacuum Cleaner

Oreck Heritage
Q

Why won't my vacuum switch on?

A

Your fuse may need replacing. Please replace the fuse in the plug with another 5 amp fuse.

Fuse changed and still no power?

Email us

Q

Why does my vacuum cut out when I move the cable?

A

You may have a loose connection in your power cable.

Email us

Q

Have you inspected your vacuum bag?

A

Visually inspect your vacuum bag.

If it is full or damaged, you will need to replace it.

Click on the 'Spares & Accessories' tab above.

Q

Have you inspected your brushroll?

A

Switch the vacuum off and unplug from the wall socket.

Remove the cover from the base of the vacuum and clear any debris from around the brushroll itself.

No improvement?

Go to 'Brushroll'

Q

Why is my brushroll not turning?

A

Something may have obstructed the brushroll. 

Switch the vacuum off and unplug from the wall socket.

Remove the cover from the base of the vacuum and clear any debris from around the brushroll itself.

Is the belt worn or broken?

Yes?

A replacement belt is required, go to 'Spares & Accessories' tab above.

No?

Remove the belt and turn the brushroll by hand.

Brushroll stiff to turn by hand?

Yes?

A replacement brushroll is required, go to 'Spares & Accessories' tab above.

No?

Email us

Q

Does my brushroll need replacing?

A

Switch the vacuum off and unplug from the wall socket.

Remove the cover from the base of the vacuum and visually inspect the brushroll.

If the bristles are worn, remove the brushroll and turn both ends of the brushroll to 'Special' and replace into the vacuum.

If bristles are worn when turned to 'Special' the brushroll will need to be replaced.

Go to 'Spares & Accessories' tab above.

Q

Why does my vacuum smell of burnt rubber?

A

Something may have obstructed the brushroll. 

Switch the vacuum off and unplug from the wall socket.

Remove the cover from the base of the vacuum and clear any debris from around the brushroll itself.

Is the belt worn or broken?

Yes?

A replacement belt is required, go to 'Spares & Accessories' tab above.

No?

Remove the belt and turn the brushroll by hand.

Brushroll stiff to turn by hand?

Yes?

A replacement brushroll is required, go to 'Spares & Accessories' tab above.

No?

Email us

Q

Why does my vacuum have an unusual smell?

A

The vacuum bag may be full and need replacing. Check and replace if required.

No improvement?

Email us

Q

Why is my vacuum making an unfamiliar noise?

A

Your brushroll may need replacing. 

Switch the vacuum off and unplug from the wall socket.

Remove the cover from the base of the vacuum and remove the brushroll.

Replace the cover and retry the vacuum.

Noise still present?

Email us

No noise?

The brushroll needs replacing, go to 'Spares & Accessories' tab above.

We're really sorry, but we have no manuals available for this product at the moment.

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