Data Protection Act
The Right of Access to Personal Data
This right, commonly referred to as subject access, is created by section 7 of the Data Protection Act. It is most often used by individuals who want to see a copy of the information an organisation holds about them. Under the right of subject access, an individual is entitled only to their own personal data, and not to information relating to other people (unless they are acting on behalf of that person). Neither are you entitled to information simply because they may be interested in it. So it is important to establish whether the information requested falls within the definition of personal data.
Personal data means data which relates to a living individual who can be identified from the data or from any other information in our possession.
If you have registered your warranty or you have contacted us for support we will have your name, address, contact details and in most instance your email address. If you have contacted for support we will have notes on your case history.
An Email address, whilst personal to the individual does not allow us to identify who the person is. Only if accompanied by a name and full postal address is this possible.
A Subject Access provides a right to see the information contained in personal data, rather than a right to see the documents that include those information this includes a call recording. We will provide full transcript of any call if requested providing it is classed as personal information.
In most cases we must respond to a subject access request promptly and in any event within 40 calendar days of receiving it.
For a subject access request to be valid, it should be made in writing. This can be either by letter, Email or Fax. If a disabled person has difficulty in making a Subject Access request in writing we will make reasonable adjustment for them under the Equality Act 2010.
Contact Us - With the subject title 'DPA Subject Access Request'
Yes, we charge a £10 fee for dealing with the request.