Support

BB870-QD Vacuum Cleaner

Oreck Heritage
Q

Why won't my vacuum switch on?

A

Your fuse may need replacing. Please replace the fuse in the plug with another 5 amp fuse.

Fuse changed and still no power?

Email us

Q

Why does my vacuum cut out when I move the cable?

A

You may have a loose connection in your power cable.

Email us

Q

Why does my vacuum have an unusual smell?

A

The vacuum bag may be full and need replacing. Check and replace if required.

No improvement?

Email us

Q

Why is my vacuum making an unfamiliar noise?

A

You may have a blockage in your hose. 

Remove the hose from the vacuum and clear any blockages if required.

No improvement?

Email us

Q

Have you inspected your vacuum bag?

A

Visually inspect your vacuum bag.

If it is full or damaged, you will need to replace it.

Click on the 'Spares & Accessories' tab above.

Q

Have you inspected your vacuum hose?

A

Remove the hose from your vacuum and drop a small ball of paper down the top of the hose.

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed.

No?

Complete a visual check of the hose.

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares & Accessories' tab above.

Q

Have you inspected your vacuum bag?

A

Visually inspect your vacuum bag.

If it is full or damaged, you will need to replace it.

Click on the 'Spares & Accessories' tab above.

Q

Have you inspected your vacuum hose?

A

Remove the hose from your vacuum and drop a small ball of paper down the top of the hose.

Is the paper stuck?

Yes?

There is a blockage and this will need to be removed.

No?

Complete a visual check of the hose.

Are there any splits/tears on the hose?

Yes?

A replacement hose is required, go to 'Spares & Accessories' tab above.

We're really sorry, but we have no manuals available for this product at the moment.

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