Support

Platinum Carpet Washer

Oreck Heritage
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Q

Why won't my carpet washer switch on?

A

Your fuse may need replacing. Please replace the fuse in the plug with another 13 amp fuse.

Fuse changed and still no power?

Email us

Q

Why does my carpet washer cut out when I move the cable?

A

You may have a loose connection in your power cable.

Email us

Q

Why is there no water or solution delivery through the main machine?

A

There might be an issue with the clean water tank.

Remove and fill the clean water tank, hold over the sink and depress the valve at the bottom of the tank.

No water released?

A replacement clean water tank is required, go to 'Spares & Accessories' tab above.

Water released?

Re-fit the clean water tank back on the machine and try again.

No improvement?

Email us

Q

Why is there no water or solution delivery through the hose?

A

There might be a blockage in the water tube.

Fill clean water tank and switch the machine on.

Using a pencil, press the valve on the front of the machine where the solution tube (attached to the hose) would normally connect.

Does water release?

Yes? 

A replacement hose is required, go to 'Spares & Accessories' tab above

No?

Email us

Q

Why is my brushbar not turning?

A

Something may have obstructed the brushroll. 

Switch the carpet washer off and unplug from the wall socket.

Remove the cover from the base of the vacuum and clear any debris from around the brushroll itself.

Is the belt worn or broken?

Yes?

A replacement belt is required, go to 'Spares & Accessories' tab above.

No?

Remove the belt and turn the brushroll by hand.

Brushroll stiff to turn by hand?

Yes?

A replacement brushroll is required, go to 'Spares & Accessories' tab above.

No?

Email us

Q

Why is my spinscrub brushbar not turning?

A

Something may have obstructed the spinscrub brushbar. 

Switch the carpet washer off and unplug from the wall socket.

Lie the carpet washer flat and remove the spinscrub brushbar.

Turn the spindle on the top of the brushbar.

Brushes turning?

No?

A new spinscrub brushbar is required, go to 'Spares & Accessories' tab above.

Yes?

The spindle should be approximately 1 inch in length and should have flat sides (not rounded).

Spindle intact?

No?

A new spinscrub brushbar is required, go to 'Spares & Accessories' tab above.

Yes?

Email us

Q

Have you checked the suction from the motor?

A

Remove the dirty water tank.

Switch the machine on and place your hand over the hole located on the left of the machine, where the dirty water tank sits.

Suction strong from the motor?

Yes?

Go to 'Have you cleaned the filter?'

No?

Email us

Q

Have you cleaned the filter?

A

Remove the dirty water tank lid.

Clean any debris/lint from the mesh filter located at the top of the dirty water tank.

No improvement?

Go to 'Have you inspected the nozzle?'

Q

Have you inspected the nozzle?

A

Remove the front nozzle and rinse with warm water to clear any debris that may be clogged.

Re-fit on to the machine and ensure the door for the hose is securely shut.

No improvement?

Email us

Q

Have you checked the hose?

A

Open the door on the nozzle where the hose fits in.

Switch the carpet washer on and place your hand over the hole to test the suction.

Is there suction?

No?

Go to 'Poor pick up from the base'

Yes?

Re-fit the hose ensuring it is locked in to place correctly.

No improvement?

The hose will need to be replaced, go to 'Spares & Accessories' tab above.

Q

Why is my carpet washer making a high pitched noise?

A

The machine has a float in the dirty water tank that is designed to rise with the level of the water. However, if the machine is jolted, or there is a large amount of foam in the tank, the float may rise to the top. The rising float will block the suction and the machine will make a high pitched noise.

To return the float to its original position, simply switch the machine off, allow it to drop down and then try again

No improvement?

Email us

We're really sorry, but we have no manuals available for this product at the moment.

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